Neville C Johnson Real Estate

Great customer service by Andrea who demonstrated great knowledge and suggested several options to best fit our pockets.

KARLA, LIZ, ABE, and ASHLEY are amazing. As busy as they were I saw the whole crew trying their absolute hardest to help out every client that walked in the door. “No,” was not a part of their vocabulary and they are the picture definition of 5 star Customer service.

KARLA was incredibly patient and understanding of my situation. She was kind enough to explain every option that was made available to me and helped me select devices and a plan that suited me and my needs.

T-Mobile corporate wasn’t easy to get in touch with, but this crew deserves a raise and a vacation, especially Karla.

Me and my son were greeting as soon as we enter the store and told they would be with us shortly to assist us. Andrea helped us out. Besides the great customer service she gave us, Andrea was very knowledgeable with the store products and its specs. She helped us until my son's new phone had all its information from his old phone transferred. She also was glad to install the screen shield and case. Thanks for the great service.

Great service at this location, ironically there was a young man named Jairo as well! He was of great help and helped me an my family switch our 10 business lines over to T-Mobile with great promotions and free phones and tablets! Recommending this place to all of my family and friends.

As someone who has locked themselves out of their apartment on more than one occassion they have always been prompt and pleasant to assist me! Also a great and responsive company!

NCJ Realty is the most reputable property management company in Richmond. I moved to Richmond in August 2014 to attend grad school at VCU. Mr. Johnson and his team went above and beyond to accommodate my needs, being mindful that I was moving cross-country to a city in which I'd never lived. I fell in love with the property the moment I walked through the door and lived there for four wonderful years. It would still be my home if I hadn't received a fellowship to conduct dissertation research abroad.

Service requests were always completed in a timely fashion. My air conditioning unit was a bit temperamental and the walls of the property were paper-thin. NCJ had no control over such construction issues, but the maintenance team nevertheless showed up (with smiles!) to fix my A/C when the seasons turned. I adjusted to my neighbor's audible snoring. (Soundproofing is a widespread issue in Richmond rentals, FYI).

When I return to the U.S., I hope that my original apartment is available. Regardless, NCJ is the first company I'll call for my rental needs.

Just had an amazing experience with this company this week. My daughter is a college student and upon moving into an apartment with another company, we quickly realized it was completely unlivable was a hazard to her health. We had to get all her stuff and her out of there immediately but she had no where to go. We had 24 hours to find her a new place weeks before classes started in a busy college city. As a mother who lives 2 hours away, I was in a panic on what to do. She and I started searching frantically online and happened upon a listing by NCJ under an agent named Treena Graham. I called and Ms. Graham picked right up and was so understanding and kind about our situation. She had plans to not show apartments that day and to just work at her office but she immediately said she'd meet us at our convenience because our situation sounded so desperate. She showed us an apartment available that day and hours later, we were signing a lease. We had the pleasure of meeting the front desk employee as well as the president of the company. They knew I hadn't slept at all and that my husband had raced up after leaving work early and that my daughter was stressed--they welcomed us to coffee and their conference room to relax and regroup. The apartment they offered was clean, well kept and perfect for our daughter. Their kindness, compassion, professionalism, and swiftness meant more than we could express. We are excited our daughter is renting from this company and will be forever grateful that they were our saving grace in what had been a horrible situation. Thank you! Thank you!

Excellent relator. Decent people and fair treatment. Will treat you like an actual human being.