Verizon Authorized Retailer - The Wireless Center

• Clair Sixma
  
  
  (January 24, 2019, 4:15 pm)

  Great service as always. I highly recommend this location! Thank you Nick for all your help with the new phone.

• vtguy234
  
  
  (January 4, 2019, 7:08 am)

  I was helped by Nick at this spot. He knows what he's doing. I walked in expecting just to get a feel for the phones i was interested in instead of just picking one online. They went above the display models and pulled out several phones from the stock room. After choosing the phone, i wanted to sleep on my decision and they put it on hold. I went back and they completely set me up. With a little patience i was able to walk out with a brand new phone, they installed the screen protector, and they had several fine selections of phone cases. I wanted a more colorful one and bought that online. All of my data, pictures, apps were transferred over and i was all set. I felt well taken care of at this store.

• M. Tyler Zorger
  
  
  (December 20, 2018, 4:36 pm)

  knowledgable and helpful staff. They honestly care about how Verizon products and services can help get the job done. I learned so much from my interaction I will make sure to recommend this location to all my friends in family down in VA

• Linda Privette
  
  
  (November 11, 2018, 8:56 pm)

  Are you a “mature” adult who isn’t particularly “savvy” when it comes to technology? You want a new cell phone but dread walking into a provider’s store because you don’t even know what questions to ask? Well, you can put your fears to rest! The staff at the Verizon Store in Purcellville is the most welcoming, helpful and patient group of knowledgeable technology sales folks with whom I have ever worked.
  
  My phone was old, and I knew it. Always making sure I had a charger with me became my normal. My 26 year old daughter told me it was TIME. Time to bite the bullet and get a new phone. Buying a phone these days is a big financial decision so I coerced her into going with me, thinking I would need her to translate the phone/computer lingo and, if I’m totally honest, make a decision for me. We walked into the store (I had been to this store more than a few times over the years), and I immediately noticed a significant change in the layout. Instead of one high counter, there were now three or four actual desks, each with a sales person happy to sit down with an individual customer, listen carefully to his or her needs/expectations and then offer his opinion as to which phone would best meet those needs. I was ready to purchase one of the new, more expensive phones, but—did I say he listened carefully?—Nick explained why I would be happy with an older but more than adequate phone in that lineup. I wanted a screen protector so he put one of those on my new phone. He explained how I could get a credit for turning in my old phone. And he did all of this so that it was coherent to me. He and the experience were, hands down, the most helpful, stress-less phone buying experience I have EVER had.
  
  The next day I returned because my phone kept asking for my old AOL, instead of GMAIL, password. I couldn’t figure out how to fix it. So I returned, hoping someone could help me. An associate—I believe Rick—did help me and, once again, I left happy. My daughter told me I should not have asked them for software help because their job was to sell hardware. Software, hardware, I just need the %$#@^* phone to work. Purcellville Verizon made that happen. They are special and definitely customer-oriented!

• Mary McEachern
  
  
  (August 7, 2018, 3:59 pm)

  To simply put it, Kirby is a modern day hero. He delivers first class service and problem solving with real kindness to arguably some of the least appreciate people ever. How do I know? I screwed up my phone to the point of almost no return and ended up spending the morning in the Verizon store. I came in on the verge of meltdown and he said, "no problem." I made demands. He said, "it doesn't quite work that way but let's see what we can do." I was twitching, he handed me an iPad and said "maybe you can contact your clients this way." And while I would like to think I was the center of the Universe in this situation. Well ... every situation. I watched Kirby graciously handle three more people who would never win a Congeniality contest. Ever. I walked out of the Verizon store that day thankful that I had Verizon. And that I was lucky enough to have met Kirby who helped me out more than he could have ever imagined. Imagine that. PS. Verizon pay him more. He's totally worth it.

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