Address: | 12963 Jefferson Ave, Newport News, VA 23608, USA |
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Postal code: | 23608 |
Phone: | (757) 239-3630 |
Website: | https://www.publicstorage.com/self-storage-va-newport-news/5292?pid=pslocalsearch |
Monday: | 9:30 AM – 6:00 PM |
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Tuesday: | 9:30 AM – 6:00 PM |
Wednesday: | 9:30 AM – 6:00 PM |
Thursday: | 9:30 AM – 6:00 PM |
Friday: | 9:30 AM – 6:00 PM |
Saturday: | 9:30 AM – 5:00 PM |
Sunday: | 9:30 AM – 5:00 PM |
Carla is the type of employee every company needs, she goes above beyond when it comes to customer service. She's always bright and cheery and willing to help with any issue you may have. Carla has always been willing to go the extra mile to make sure that the customer is taken care of in a professional manner.
My first time coming here and it was and still is a great experience. It’s clean and very easy to get started online without having to go inside. On the second day my lock was got Jammed and the lovely receptionist at the from CARLA (I believe her name was) was so happy and happy to help. She was great and it was a breeze from there. Since move in the previous day she greeted with a welcoming smile! Thank you 😊 climate controlled and great security!
Brian at the location on Jefferson next to Red Lobster was great!! Even though there was an issue with my online reservation (not his fault), he still managed to make my rental process quick and easy. The unit was easy to find and get to, and very clean. The property is neat, and the app is great!!
I love Carla!!! she’s the best & she’s consistent on the reminders and making sure you don’t lose out on your things placed in their care! very professional! great attitude always. Great company asset! :)
We are a military family and recently moved to town. We’re not from the area and we desperately needed storage. Carla was very helpful. She has great customer service, and a cheerful personality. She even let us in the storage unit before we opened the account, just so we can make sure the size dimension meet our needs. It’s a sad fact that most people, are more comfortable complaining than they are acknowledging the great work people do every day. So we are all about doing reviews that are fair and impartial. We definitely recommend this storage unit Facility. And if you’re lucky enough to get Carla. She’ll make it an even more pleasurable experience.