Ruby Medical Transit Services

Ruby Medical Transit is legit the BEST medical transportation company I have even had the pleasure of riding with!! They’re contracted through Veyo and Veyo is contracted through State Insurance….Veyo had my ride set up for Sat.April 30, 2022 at 7:15 with MIDWAY TRANSIT. The driver didn’t call the night before like they usually do, but waited until the morning of to call me at 5:30AM and first asked to pick me up 2hours early, I was hesitant but said fine and mentioned that my child and I would be ready. He then said he couldn’t get my solely because I had my daughter, with a car seat, and the other person he was picking up was “too fat to fit with my child’s car seat”. It was absolutely in the records that I had a plus one coming with. Instead of trying to accommodate, they just broke the line of communication and wouldn’t cancel the trip on their end, because then they’d get in trouble with Veyo. The Midway Transit driver, named Nhia in a gray Toyota Corolla, proceeded to put in the Veyo system that he was on his way and then that he had arrived and picked me up. He did this to still attempt to get paid for picking me up when he didn’t.
I had a business card from Ruby Medical Transit and knew one of their routes they take everyday and knew if I got a hold of them in time they MIGHT 🤞🏽be able to help me!! I called them at 5:40AM and the owner Sarah still answered although I had woken her up. She listened to what happened and assured me she would do everything she could to try to remedy someone else’s mess up. She pulled up a different trip of mine in the portal just to have all my info. She then called Veyo herself and was on hold for 30 minutes at least! I had been trying to call them also but couldn’t get through since they only had their after hours emergency line open until 7am. The place my apts are at closes at 9am on the dot, so I had very little time to hopefully fix all this mess and secure a ride. Somehow, with Gods grace, Sarah was able to get through to Veyo and explain to them what had happened. Veyo then put her on hold and called me to fix all the details and switch my ride over to Ruby Medical. If it wasn’t for Sarah’s quick acting, compassion, and kindness I never would have made it to my apt. She went WAY above and beyond what she’s expected by Veyo to do. I’m so appreciative and grateful for Ruby Medical Transit and I HIGHLY recommend asking for them as your driver when you call Veyo to set up a medical transport. Thanks again Sarah! You know you didn’t have to do all that but i’m so thankful for you! Decent customer service Goes A LONG WAY within these transportation companies, and Ruby Medical has amazing customer service. They also call the day before to confirm your ride and all the details. A side from all that, they are a safe, clean, Covid guidelines abiding, law abiding company!! Thank you Sarah and Aaron for being so accommodating this morning to make sure I got to my apt safely before the facility closed. This company is worth allllllllllllllllll the 5 ⭐️ Star reviews!!!

Ruby medical helps so many people. If you need a ride anywhere, It can be for non medical or medical. They will help you. I love this place.

From Ms. Kugler

Today I had a doctor's appointment at SSM Cardio in Madison, WI. I am currently residing at Wisconsin Dells Health Services in the Dells for rehab. We used your company for a transport to Madison and couldn't be happier with care our driver Dennis gave us. If needed, we will use your company again. Thank you again for the great transport!

From Mr Semrau:

Our driver Dennis was professional, courteous and arrived exactly on time. He took great care of our mother who is 100 years old and comfortably delivered her to her appointment in downtown Milwaukee. Very pleased with Ruby Medical and
thanks again Dennis.

After meeting the owner of this business Sarah I can tell that they truly care about people as a whole. She and her husband are so friendly and kind. Would trust them to transport anyone I know.