Hot Water Products, Inc.

Great products, really helpful and friendly staff. Would recommend for sure

Great service

Hot Water Products is a great company to work with and one of the best when it comes to Service and Contractor Support. We work with them on all our Hydronic Heating Systems. Would highly recommend!

Dear Mr Endres,

My elderly parents had a water heater that failed earlier this spring. It was only a few years old and my parents were not happy with the original company that installed it.

(The original company sold them a unit that was overkill for a two person household. I believe it was engineered for more of a commercial type installation)

It failed on a Saturday, and I was very surprised that after emailing the manufacturer for assistance on a Saturday, I received an almost immediate response referring me to your company. Second surprise came when I reached out to your company and got another immediate response. Scott contacted me and we set up an appointment for Monday. If I remember correctly, Scott offered to make the service call during that weekend, but I didn't feel it was necessary. Mondays service call revealed that the tank was leaking which caused the ignitor to fail. Scott ordered a replacement which was covered by the manufacturers warranty. During the entire process Scott communicated with me and made sure that I understood all that was happening. Great experience,all my parents had to pay for was the labor to the plumber.

Update; About six months later.

My dad calls and tells me that there is no hot water. I find that the exact same thing has happened again, the tank is leaking. I email Scott, and after making the service call he confirms that the unit will need to be replaced again. I am not sure how many people Scott had to deal with and phone calls that were made, but I am guessing many. He went to bat for my dad and convinced the manufacturer to credit back the failed unit plus labor. This allowed for a conventional unit to be installed. Scott had one delivered within about 30 minutes and shortly thereafter my dad had hot water.

I wholeheartedly would like to extend my gratitude towards Scott and your company for the empathy,professionalism and sincerity exhibited by your team and deserves appreciation. There was zero stress!

Yours sincerely, Adam DeMars

The people at Hot Water Products are the BEST, only place I buy my water heaters! There service is second to none!