Quick Lane at Galpin Ford

• mary bobek
  
  
  (October 7, 2019, 10:16 pm)

  Great customer service Ivan my service writer was terrific, from dropping off my car for service to picking up. Thank you Ivan.

• Jason kennedy
  
  
  (January 8, 2019, 10:19 am)

  Chris Longoria at Galpin Ford is one of the best consultants in customer service that my wife and I have experienced. Our ‘14 Focus was in 2 times within the same month... Throughout warranty and repair discussions, Mr. Longoria always found a way to ease our stress/frustration. This service center certainly has stepped up from what other online reviewers have said: Mr. Longoria was always helpful whenever we called our dropped in. He was always honest and never patronized, nor dodged, any question we had. My wife and I will be happy to continue our loyalty with Galpin Ford. Thank you Chris!

• Brian Lovelace
  
  
  (October 7, 2018, 12:56 am)

  I cannot say enough good things about Galpin Ford and their service department (especially William Hernandez). I bought a used Focus ST from another dealer in August... when I bought it, there was a rattling sound coming from the back of the vehicle. I didn't think much of it and didn't have time to go in for a warranty repair. I finally decided to schedule an appointment for service using their online scheduler which was SUPER easy and intuitive. I dropped my car off at 7am and was told that noises are harder to diagnose and I should go home and wait for a call since it might take a while. They offered a complimentary shuttle ride, but unfortunately my home was a little too far to take them up on the offer (their limit is 5 miles, my home was 7 miles away).
  
  I ended up taking a Lyft home since it was taking a bit longer than I thought it would. I got a text message from William saying that my car's exhaust had been modified at some point and that the stock exhaust had been removed and reinstalled. I was shocked to hear this, seeing as how the dealer I bought from didn't tell me this. I was prepared for the worst, and to have to pay for 10 hours of labor on my car... Will worked some magic and managed to have the work done under warranty, which I'm SO incredibly thankful for.
  
  I got a convenient text letting me know my car was available for pickup. When I went to pick it up, not only had they fixed the issue, but they had WASHED AND DETAILED MY CAR! I know this because I had water spots from a little rain shower we had the day before. Absolutely insanely amazing service, even though I didn't buy my vehicle from them. I look forward to coming back and getting all of my parts and more advanced projects (exhaust, FMIC, cold air intake, etc) done here. Thank you Galpin for being the best in the business!

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Oil Change, Tire & Auto Repair Quick Lane® Galpin Ford

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