Pure Barre

I would like to update my review as I find it important and fair to make note that this studio did rectify the situation outlined below. I did post my original post before anyone from the studio had reached out to me to address the prior review. Karla is 100% correct that you do sign a waiver with the policy written out - but when I signed up for the promo deal there were other specifics that were not verbally communicated, not rolling over credits etc.

Their cancellation policy is predatory - you sign a form that says that you have to cancel "30 days" before your next subscription date - but never told VERBALLY when you sign up. You pay monthly, build up credits and then if you travel, move, get sick, come into hardship you can't freeze your account AND use your accumulated credits - which STILL cost $15 a month to freeze. It's a huge scam. I've never worked out at such a "corporate" workout environment and now I remember why. I will stick with supporting my local businesses and will not be referring or recommending this business. It's truly sad they want to say they're all about the community but really they only care about money clearly.

Not to mention that the owner thinks it's business appropriate to call the readers of these reviews "haters". As if they're trash.

For the haters here, please know that we follow corporate (franchisor) policies on cancellation. We cannot allow a freeze in membership without the concomitant final charge once your pause ends. There is a reason for this - to prevent gaming of the freeze system.

There is nothing predatory here, despite what at least one review says. All new members are made aware of this policy at signing, whether they pay attention or not, and ALL members sign the same membership agreement.

We are transparent and fair. Read your contract, which isn’t very long or complicated.

Chris Mulkey - owner