Priority Doors & Windows

I worked with salesman Christian and made three different orders over a three month period, he knows his products. I checked prices at Home Depot and Dixie line for the same product and saved lots of money at Priority door & window. I would never even consider buying from anyone else.

After working with another window and door provider, I decided to do business with PDWP. The owner, Mike Schott, contacted me a few years ago to present his business as an alternative to large retail construction material providers. And, he said PDWP pricing would be competitive to others.

So, I worked with Robert to order two custom Milgard aluminum windows for my bathroom remodel project. He was professional, extremely knowledgeable, and customer-service oriented.

When the windows arrived, the nail flanges on both windows were damaged. The corners were dog-eared and some flange areas were bent. However, PDWP immediately contacted Milgard to discuss the issue. To rectify the situation, Milgard allowed me to repair the damage without voiding my warranty. Also, if I wasn't satisfied with the outcome, I could return the windows and get new ones.

Without question, this matter was handled swiftly and professionally by PDWP demonstrating to me that they truly strive for customer satisfaction and prompt service. And, when I discovered a screw was missing from one of the window brackets, they offered to provide one.

Overall, my experience with PDWP was very positive and underscored the business practices espoused by Mike Schott -- quality products, great service and customer support and competitive pricing. I would highly recommend PDWP to those looking for door and window products.

This review replaces a 2-star review written earlier. The deficiencies with the Fleetwood door sold to us by Priority are remedied and its appearance is within acceptable parameters. The process took seven months from the time we selected and paid for the door to the day it was finally completed.

Mike and his team at Priority are solid. They're knowledgeable, responsive, and make sure the customer is happy. I've done business with them twice and happy to work with them again.

I've been very impressed with the courtesy and patience shown by the folks at Priority Door & Window. Devon has been helpful in working through an issue I'm having with some older Milgard windows (installed in '04).