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Lived here for 2 years and it was great, until the interior and exterior of the apartment started to reveal poor installation of hardware and carpeting. It's my understanding they have more renovated units now however. Definitely get a renovated one if possible! I also find it annoying that they painted the exterior a nice fresh color but did not come back and do the finer details so as you get closer it looks terrible as spots are missing and lines are not straight.

Additionally, within the past month, communication with the front office has been extremely poor both via phone call and email. The same goes for reaching maintenance- it's virtually impossible. I'm not sure what happened because they used to be super responsive. Possibly new management in the office? Disappointing for sure considering my experience had been a 4/5 here, but poor communication and poor quality knocks that down some.

UPDATE: Rhonda, the new manager, called and explained how the office was transitioning new staff in and apologized for the delay in communication. I appreciated her reaching out and being very responsive once she was aware. Looks like the contracters have also been making the appropriate updates to the grounds with new signage and painting!

Hoping for a smooth move-out!

4.5 stars

Overall a good place to live:
- My price per square footage is cheaper than my previous complex and I have more space
- Great access to trails and open areas to take my dog
- The maintenance team (S/O to Brendon, Clinton, and Lamar) is great and communicative; I always ask that they let me know when they're coming so I can kennel my dog and they've been accomodating.
- The manager, Kalisa, is a superstar. Any time I have questions or concerns, she is prompt and provides a satisfactory answer. Any time I've brought an issue to her, it's been addressed, and I hope that upper management recognizes her hard work.

On a ground floor apartment, I did deal with ants and mice but when I let them know about the issue they worked hard to get rid of the problem, and I haven't seen any since.

The only thing I can say at Eagle Rock is that the staff is very busy and could probably use more people, but that's an issue that's been everywhere lately, so I can't fault the complex for that, and it really shows how hard they work. I hope corporate gives them the resources they need to continue making this a good place to live. (Read: issues are not due to onsite folks; the onsite management and maintenance are very receptive to feedback)

This has felt like a community I can come home to, a good number of other pet owners

We just moved in a month ago. Transferred from a sister property. They really try and work with you when it comes to transferring. I have to say this place has really grown on us in the last month. We absolutely love the surrounding area and all the walking paths and fall colors going on with the trees. Diana and Heather from the office are absolutely wonderful and kind. CJ from maintenance is quick to complete any thing you need. I have had some odd requests the first month and one late at night when we thought we did not have a key. His response time is very fast. He even threw out the garbage for me once. Everyone keeps to there self. There is a bus stop for the kids out front and a commuter bus to DC and to the mall that stop out front as well. The apartments are a bit older inside and you can tell by the small kitchen, windows, shelving and closet doors and overall outdated layout of the apartments. But you have tons of windows to look out clean new carpet or hardwood floor spacious bedrooms and dens and closets. The only thing i really don't like is the super small bathroom and kitchen. That's why I took 1 star away.