The House Outdoor Store

Super helpful staff always. Zach at the front desk is amazingly knowledgeable and gives great recommendations! One reason why I like visiting the store instead of just shopping online, because of how friendly the staff here is.
Keep it up, I'm a super happy customer :-)

The House offers awesome deals on all outdoor gear and stand behind their products. I recently bought a Fat Bike from them and they supported me through the entire purchase process and assembly. When I had questions of delivery time frame, they responded promptly and even provided me behind the scenes detail about where my bike was at. When I had questions on assembling it or issues with the package, they were on top of it and made sure to resolve any issue I had quickly and professionally. If you’re hesitating on buying from them, don’t! They are awesome.

TABITHA IN CUSTOMER SERVICE GETS 5 STARS!!

The company needs a lot of work but Tabitha handled the situation well and was super great about it. The company shipped me the wrong product and the return has yet to be processed and it’s been delivered to them for two weeks according to fedex. Tabitha was super helpful through the whole process and expedited the return for me. She even got me a discount on a different product.

The House needs work but TABITHA is a huge asset and they are lucky to have her. She’s the only reason they didn’t get less stars

Their was a glitch on the web site and it locked me in/ no edit button / two of the same Item’s were on order .And now I was locked out from my Debit Card while on vacation do to possible fraudulence ! .I called The House and they were able to fix the issue the very next morning over the phone . Days later Fed Ex delivers the Item 8 houses down with the package opened on both sides and was left /5hrs in 100 degree weather in the desert.. I was beyond lucky to find the item by accident through a friend walking his dog and new the rare shape of packaging . Even, though a company is not responsible for an irresponsible , incompetent delivery. The Customer service representative named Tabitha well documented everything and in the utmost respectful tone of voice and compassion . If it was not for her consideration and understanding / professionalism
I was never going to trust this company again... Fed Ex clearly needs new management and could take a few lessons from The House .
Thank You
Matt Laws