Pepose Vision Institute - Chesterfield Office

• Antoinette & Gerry Owens
  
  
  (June 12, 2023, 1:47 pm)

  We had a very disheartening experience. My daughter (newly graduated from high school) was really looking forward to getting Lasik for her graduation gift. Her prescription is very strong, and even with glasses or contacts, her vision isn't quite perfect. I had been communicating with Pepose since last August -- asking about age requirements, the time needed to wear glasses, the wait between consultation and surgery, etc. I made her appt. back in March and her prescription was sent to the office. We showed up at our consultation after 3 weeks of wearing coke bottle glasses and putting our lives on hold and also planning around this potential surgery. My daughter was called back and came out within 7 minutes (she should have been back there for 2 hours) -- distraught and crying. They told her she couldn't get the surgery because her prescription was too strong. Yes. That's correct. When they had her prescription in their possession and despite me making what felt like 100 phone calls to their office. My daughter was crushed. I know this is a first world problem, but for someone who has never been able to see well, it was a dream come true. They apologized but it's just not enough. This was a basic function of someone's job and we unfairly paid the consequences. UPDATE: Dr. Pepose himself called me to apologize. He was very sincere and kind and took the time to explain how things went wrong. I could tell that he genuinely cares about his patients and their experiences in his office. I have a lot of respect for people who admit mistakes and apologize. That level of customer service says a lot.

• Marion Hill
  
  
  (December 2, 2022, 4:51 pm)

  Dr. De Beus did a full retina exam due to my issues with floaters. Retinas were in good shape and floaters not the results of any damage. Also, I showed up a little early for my appointment and was processed quickly with minimal wait time. Pepose Vision Institute is a class act! Well organized and efficient.

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More Pepose Vision Institute, also known as PVI, is one of the leading vision centers in the United States that offers a range of eye care services. It is comprised of a team of surgeons and support staff. The institute specializes in the diagnosis and treatment of vision problems. Pepose Vision Institute provides services related to cornea, cataract and vision correction surgery.

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14825 N Outer Forty Rd, Ste 310 Chesterfield, MO 63017 1569.52 mi. Is this your business? Verify your listing. Find Nearby: ATMs, Hotels, Night Clubs, Parkings, Movie Theaters

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