Nelson Toyota

Nelson Toyota set the bar across the board for a perfect customer experience. From the moment I reached out with a brief inquiry, Chris and Scottie were responsive, and extremely knowledgeable, not only about the vehicle itself but in walking me through the entire process. Tony made the finance efficient and explained everything thoroughly.

It could not have been more seamless and made the process very pleasant. Their attention to detail and my satisfaction was unparalleled- going above and beyond in every aspect!

The service department has always been amazing! Debbie, Katie, and Jeff are friendly, knowledgeable, and go above and beyond to take care you and your vehicle!

I am posting specifically for the service department. Debbie Stone is top notch and is the most wonderful human to go out of her way to help you that I have ran across in a good while. She went above for me on 2 vehicles i had this week. One a motor and the other a transmission. Wish i could rate higher than a 5. She went out of her way to make sure both were ready in just a few days!! Love Debbie !!

Took delivery this weekend of our Grand Highlander from Daniel Nelson at Nelson Toyota. Dealers in the Wash DC area made it feel like they were doing me a favor to even talk to them about a Grand Highlander. I looked further out and found Nelson Toyota. Daniel made me realize there are still dealers that care about the customer experience and are thinking about the long term. Treat a customer right now and they will come back later. They made the whole transaction so easy, at the right price, and never tried to play the typical games other dealers play. I would definitely buy another vehicle from Nelson Toyota.

Awesome service and honest
Had 45,000 mile service completed on my truck. Total bill was one tenth of what the Toyota dealer in Roanoke wanted for work that was not needed after a thorough inspection. Nelson is very good and fair.