Cascade Mountain Tech

I have to say Cascade went above and beyond the call of duty. I got replacement poles and snowshoes when my equipment broke down accidentally on the mountain. I will be a customer for life with their great products and customer service.

Great customer service!
I needed to replace one of the Quick Lock latches on my trekking poles. You sent the replacements quickly and with no shipping charge.
My only problem is that I needed to get the replacement in the first place. I wish you could figure out a way to keep the latch from coming completely off as easily as it does. Once it comes off and the plastic nut goes missing, the only option is replacing the whole latch.
Other than that, I love the weight, balance, and easy length adjustment of these poles. After borrowing mine last week, my sister-in-law is going to order a pair.
Thanks for the quick service -

Compared a lot of trekking poles and their prices; this company offered the best bang for your buck in that category. The poles were great for the price and at that price point, I have no complaints about them. However, there is room for this small company to grow into a more environmentally conscious company (e.g.: replaceable tips for the poles, etc.). Given their current size though, their customer service response and timing are amazing and I look forward to buying more of their products in the future.

I just wanted to thank you for your great customer service. i had worn off the tips of my trekking poles & received a pair of replacement poles no questions asked. You represent what customer service is all about. Your staff is awesome, Thank You!!