Dedicated Audio

I had a great experience with Dedicated Audio when I bought a CD player from the company over the internet. They patiently consulted with me by phone about what I was looking for and made thoughtful, informed suggestions -- helping me find a unit that worked well with my system and my budget. They then sent me the CD player promptly, in a secure triple box. Alas, when it arrived, it was defective and would skip no matter what CD I played. I called them about the problem and they sincerely apologized for the hassle. As it turns out, they did not have a replacement in stock for the unit I bought, but they worked with me to select a different brand. In fact, they helped me upgrade to an even nicer CD player with only a modest price leap. And they sent out the new CD player immediately, even before I had sent back the defective unit. I was very pleased with the new unit and how they handled what could have been an annoying situation. I’ll be buying more gear from this knowledgeable and friendly company.

These guys are awesome. Very cooperative and nice guys. I wouldn’t hesitate to purchase from here again.

Dedicated Audio has undoubtedly the best customer service and product knowledge of any store I've shopped at lately. I'd recommend them to anyone! Quick turnaround on orders and very efficient. You cant ask for better.

Couldn’t be more pleased with the excellent service Dan provided me - not the biggest purchase Dedicated Audio will receive this week for sure but got treated as if it were - went out of his way to accommodate my needs - will do more business with Dan and this store in the future!

They should change their name to Dedicated customer service. I’m beyond impressed with these guys. When they make a promise they not only follow through but go above your expectations!!!!