Pure Spa Direct / purespadirect.com

I have been Pure Spa Direct customer for years, and I love they customer service.Tara DiCintio made my order proces so easy by answering all my questions. She even investigated one product for me. I really appreciate all the effort.

Had an issue with my order, part was my fault for not checking the address and some misunderstanding regarding the shipping fee, anyway the customer service is great and Tara was very helpful reaching back to me and sorting things out!
I really appreciate that!
I will definitely purchase again from this company in the near future!

Pure Spa Direct is my go-to esthetic supplier! I have been in the industry for some time and they by far are the most knowledgeable, thorough and overall topnotch service/supplier that I've worked with. Problems with an order? Customer service is on top of it. Items running behind? Prompt communication to give you options. Patient customer service reps? Yeah, they have those, too. Kudos to such an amazing company and team! Thank you for always making it a breeze to keep my business stocked and happy.

I recently ran into an equipment problem with a brand new expensive magnifying lamp. Being a new customer of Pure Spa Direct I was not sure what to expect from their customer service department.

From first message to the end solution I was working with Tara. While going back and forth with her via txt (this as a communication option was fantastic and rare), I never felt stressed about the outcome. Tara was consistently present and responsive to all my questions and views on the best outcome. It was clear, start to finish, Tara was working on my behalf for the best least stressful solution. In the end, Tara made the best solution happen for me even when the manufacturer (Pure Spa's client) was asking for a ridiculous solution which would have not only cost me more money, time away from working with my clients and turning the expensive new light into a huge problem. Tara made it happen and I am thrilled with the simple clear solution and outcome. I will now always look to Pure Spa Direct FIRST for my Skin Care business purchases and supplies! Thanks again TARA ;--}

I had a great experience dealing with this company and will continue using them for all future purchases. From the very first call to their 1-800 number the agent (Christine) was amazing and I felt like she knew every product they sold. She gave 100% customer service and was a true pleasure to speak with, I recommend this company.